Busy, busy, busy!!! What a crazy hectic summer! Projects on steroids and travelling time required. Fitting in some lake time and a writing retreat might have pushed me over the top, but it didn’t – it inspired and revitalized. I also honoured my commitment to staying fit and calm by supporting my yoga practice and […]

I put some of the great learning from the Qual 360 Conference in Berlin to good use in a recent online initiative. The study delved into the world of shopping – the delights and the disappointments. We started with an online board for 5 days, using storytelling and an intrepid journalistic assignment– sending respondents into […]

Lynne Meisner and I headed off to Berlin for the Qual 360 Conference on Online Qualitative. We met up with fellow-QRCAer Ilka Kuhagen, who facilitated a thought-provoking World Café session on Best Practices in Online Qualitative. She also led a valuable session on methods of optimizing communication in the absence of non-verbal cues in an […]

Learning new sleuthing techniques that provide insight without offense! Mike Youngblood, Associate Partner at gravitytank in San Francisco, spoke to the Canada Chapters last month, sharing stories and tips around observational techniques in public spaces. Mike not only pointed out the understanding and insight that can come from pure observation; he showed how we could […]

Returning from a back-to-back yoga retreat and family vacation leaves me ready to take on the world. I ask you – and myself – why don’t we take time for ourselves more regularly? We all are lucky enough to be struggling to manage very abundant lives that, in themselves, can become stressful because of their […]

Had the pleasure of talking with the MBA class at the Schulich School of Business, York University, with my colleague Ian Kinross. Ian works at RBC as a lead communicator and handles both internal and external communications – currently working on the FATCA program – the U.S. tax legislation taking effect in 2014. We talked […]

I’ve had so much fun creating this website and starting this blog. Yet I came to it reluctantly, with no real pressing need, as I was getting lots of business and lots of word-of-mouth referrals. Sound familiar?! One day a cherished client told me that he had, once again, passed on my name to someone […]